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    Title :

    New Railway 2000: Customer service, 'soft' and 'hard'


    Published in:

    MODERN RAILWAYS ; 56 , 614 ; 846-853


    Publication date :

    1999-01-01


    Size :

    8 pages



    Type of media :

    Article (Journal)


    Type of material :

    Print


    Language :

    English


    Classification :

    DDC:    385 / 625.2



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