This paper presents a measurable method to analyze factors of Cheng-Yu inter-city railway customer satisfaction. According to a questionnaire survey, a structural equation model is built. Then, by using Amos 21.0, this model has been modified and the hypothesis has been tested. It shows that the enterprise image of railway transportation department is the most important, followed by the ticket services and operating quality.


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    Title :

    Factors of Inter-City Railway Customer Satisfaction Analysis Based on Structural Equation Model


    Contributors:
    Luo, Xia (author) / Lu, Ming (author)

    Conference:

    Fourth International Conference on Transportation Engineering ; 2013 ; Chengdu, China


    Published in:

    ICTE 2013 ; 1094-1101


    Publication date :

    2013-10-09




    Type of media :

    Conference paper


    Type of material :

    Electronic Resource


    Language :

    English




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