The article is an attempt to approach essential issues in modern logistics customer service. It shows the direct link between logistics operations and customer satisfaction before, during and after the service is provided. Third party logistics operator “GAMA” serves as an example of a successful logistics strategy appliance, which translates into high customer satisfaction. A detailed description of logistics services and the role they play in the modern market is provided.


    Access

    Download


    Export, share and cite



    Title :

    LOGISTICS CUSTOMER SERVICE ON THE EXAPLE OF LOGISTIC’S OPERATOR


    Contributors:


    Publication date :

    2014



    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown




    One-stop service for logistics customer

    VR-Group Ltd. Corporate Communications Vilhonkatu 13 Postfach 488 FIN - 00101 Helsinki | IuD Bahn | 2010


    The relationship between integrated logistics and customer service

    Ellinger, Alexander E. | Online Contents | 1997


    A Brief Analysis of Logistics Customer Service Management

    Chen Wei / Perez Candido | DOAJ | 2023

    Free access

    Logistics suppliers in Panama logistics hub: A measurement of customer service performance

    Tempone, P. / Rabelo, L. / Tuñón, G. | TIBKAT | 2012

    Free access

    Interaction Between Marketing and Logistics in Transport Customer Service

    Čižiūnienė, Kristina / Meidutė-Kavaliauskienė, Ieva / Višneveckaja, Diana | TIBKAT | 2022