The presentation addresses the customer orientation in air transportation looking at the different stakeholders like aircraft manufacturer, airlines, airport and the passenger. As a mojor outcome of the analysis a more process but stakeholder oriented development is requested to improve overall quality of air transportation


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    Title :

    Customer Perspectives in Aviation – A Process Oriented View –


    Contributors:

    Conference:

    2012 ; Hamburg, Germany



    Publication date :

    2012-02-22


    Type of media :

    Conference paper


    Type of material :

    Electronic Resource


    Language :

    English




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