To provide an operator management system for managing allocation of a plurality of remote support operators with respect to a plurality of vehicles which transmit a remote support request, and also for appropriately allocating the remote support operator when the number of transmitted remote support requests is greater than the number of the remote support operators.SOLUTION: An operator management system is constituted to execute: processing for setting or updating allocation priority corresponding to contents of a remote support request for each of a plurality of vehicles; and processing for allocating a remote support operator allocated to a second vehicle to a first vehicle when the number of the plurality of vehicles is greater than the number of the plurality of remote support operators and also when the allocation priority of the first vehicle to which the remote support operator is not allocated is higher than the allocation priority of the second vehicle to which the remote support operator is allocated.SELECTED DRAWING: Figure 14

    【課題】遠隔支援要求を発信する複数の車両に対する複数の遠隔支援オペレータの割り当てを管理するオペレータ管理システムであって、遠隔支援要求を発信する数が遠隔支援オペレータの数より多くなる場合に適切に遠隔支援オペレータの割り当てを行うことが可能なオペレータ管理システムを提供する。【解決手段】本開示に係るオペレータ管理システムは、複数の車両の各々について遠隔支援要求の内容に応じた割当優先度を設定又は更新する処理と、複数の車両の数が複数の遠隔支援オペレータの数より多い場合であってかつ遠隔支援オペレータの割り当てが行われていない第1車両の割当優先度が遠隔支援オペレータの割り当てが行われている第2車両の割当優先度よりも高い場合に、第2車両に割り当てられている遠隔支援オペレータを第1車両に割り当てる処理と、を実行するように構成されている。【選択図】図14


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    Title :

    OPERATOR MANAGEMENT SYSTEM. OPERATOR MANAGEMENT METHOD, AND OPERATOR MANAGEMENT PROGRAM


    Additional title:

    オペレータ管理システム、オペレータ管理方法、オペレータ管理プログラム


    Contributors:

    Publication date :

    2024-02-06


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    G08G Anlagen zur Steuerung, Regelung oder Überwachung des Verkehrs , TRAFFIC CONTROL SYSTEMS



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