Examples of service call-ahead systems and methods are disclosed. In one example implementation according to aspects of the present disclosure, a service order management system includes a processing device, a servicer device, and a memory device. The service order management system is enabled at least to prompt a servicer to modify an initial estimated time of arrival (ETA) and notify a customer of the modified ETA of a servicer at a service destination. Prompting the servicer to modify the initial ETA enables the processing device to notify the customer of the modified ETA, which is more accurate than the initial ETA. Other service call-ahead and notification techniques are also disclosed.
Service call-ahead system and method
2023-09-26
Patent
Electronic Resource
English
IPC: | G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / G08G Anlagen zur Steuerung, Regelung oder Überwachung des Verkehrs , TRAFFIC CONTROL SYSTEMS |
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