Systems and methods are provided for initiating a telematics call in response to a collision involving a vehicle, including: receiving sensor data from a plurality of vehicle sensors; determining severity of the collision based on sensor data; and if the severity of the collision is above a determined threshold, initiating a telematics call to a live operator for assistance, but if the severity of the collision is not above the determined threshold, initiating the telematics call to an automated attendant for assistance.


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    Title :

    AUTOMATED OPERATOR INTERFACE


    Contributors:

    Publication date :

    2021-06-24


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    English


    Classification :

    IPC:    H04M TELEPHONIC COMMUNICATION , Fernsprechverkehr / G07C TIME OR ATTENDANCE REGISTERS , Zeit- oder Anwesenheitskontrollgeräte / H04W WIRELESS COMMUNICATION NETWORKS , Drahtlose Kommunikationsnetze / G08G Anlagen zur Steuerung, Regelung oder Überwachung des Verkehrs , TRAFFIC CONTROL SYSTEMS



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