Automatic fare collection and contactless card systems are of great importance for urban public transport. They are the result of a major revolution which is even more important than globalization because, in certain cases, it underlies that process. This marks a general reversal of the trend in all industries and service sectors, a transition from a period of supply-driven rarity to a period of abundance where demand takes the upper hand. Transport must be in tune with this phenomenon. The customer must become king in the transport sector too; we must focus totally on him. By the same token, we cannot avoid concerns about costs (in a subsequent phase, probably due to the relative weight of the public sector in our business). Accordingly, customer obsessions and costs will be imperatives in our lines of business.
Automatic fare collection
2001-01-01
372522 byte
Conference paper
Electronic Resource
English
IuD Bahn
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