On August 21, 2000, Secretary Rodney Slater convened a meeting of aviation industry leaders from around the country to focus the industry's efforts on putting people first in dealing with air travel delays. Following the meeting, Secretary Slater formed a task force, chaired by the Assistant Secretary for Aviation and International Affairs, Francisco Sanchez, to address the issue of flight delays and cancellations. The task force was to identify best practices used by airlines and airports to (1) facilitate consumer access to flight information and (2) provide services that minimize the adverse consequences of air travel delays and cancellations.


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    Title :

    Best Practices: For Improving the Air Travel Experience


    Publication date :

    2000


    Size :

    20 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English





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