With more than 162,000 airline departures scheduled over the December 22 to 28, 2004 holiday travel period,1 the 2004 holiday travel period was projected to be the busiest in 5 years, exceeding the 2000 holiday travel period traffic levels by 1.5 percenta period when air travel was at a peak. Systemwide delays and cancellations also reached a peak during the December 2004 holiday travel period, with nearly half of all flights either delayed or canceled during this period. While these delays and cancellations occurred throughout the system and by many airlines, there were two operations that were particularly significantComair and US Airways. Comair, based in Cincinnati, either canceled or delayed 89 percent of its scheduled 2004 holiday travel period departures. Comair is a wholly owned subsidiary of Delta Air Lines, although it operates independently of Delta with separate labor agreements, scheduling systems, and maintenance operations. Reservations for Comair are handled by Delta, while customer relations are split between Comair and Delta. US Airways is the nations sixth largest airline in terms of passengers carried and is undergoing its second Chapter 11 bankruptcy reorganization since August 2002. US Airways operations are primarily concentrated on the East Coast, with hubs in Philadelphia and Charlotte. Systemwide, 53.8 percent of US Airways flights were delayed and another 5.2 percent were canceled during the December 2004 holiday travel period. Compounding passenger inconvenience were tens of thousands of misdirected bags.
Review of December 2004 Holiday Air Travel Disruptions
2005
43 pages
Report
No indication
English
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