The eleven agencies with 30 divisions were providing services to handicapped and non-handicapped children and adults, elderly persons, and infirmed residents. Trips were both individual and group. The types of trips provided include medical, personal business, shopping, recreation, social, nutrition, education, child day care, elderly day care, and volunteer service trips. Trips were provided with 155 City-owned, donated, and shared vehicles and through various purchase of service arrangements. The following problems were found with the transportation system as it existed at the time of the study: under-utilization of city-controlled vehicles (hours of use per vehicle per week, miles traveled per day per vehicle, and percent passenger capacity utilized per vehicle per one-way trip); use of professional and para-professional staff as drivers; path duplication; minimal service provided to the physically handicapped; interruption of service when a vehicle was undergoing maintenance or repair; high administrative costs; duplication of administrative support staff across divisions; and overall high costs per passenger trip and per mile. The study recommended consolidation of many of the divisions' transportation services to eliminate the aforementioned problems. An incremental consolidation effort is currently underway.


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    Title :

    Baltimore City's Human Services Transportation: Analysis and Recommendations


    Contributors:
    D. C. Katz (author)

    Publication date :

    1978


    Size :

    37 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




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