The report examines the monitoring requirements of transit services provided under contract to public transit authorities. The principal aims of the report are to describe the implications of type of transit service and contract structure on the type and level of monitoring required. The general problem of service monitoring is reviewed and the basic approaches to sampling are presented in the context of contracted services. Detailed case studies of the three major contracted services managed by the Massachusetts Bay Transportation Authority form the bulk of the report, encompassing commuter rail, commuter boat, and paratransit services. In each case study the implications of service type and contract structure are shown in terms of actual monitoring activities, and recommendations are made on how monitoring activities could be improved.


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    Title :

    Monitoring the Performance of Private Service Contractors


    Contributors:

    Publication date :

    1992


    Size :

    69 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English