This report summarizes the 9th meeting of the STI Coordinating Council. The council listened to the speakers' understanding of Total Quality Management (TQM) principles and heard stories of successful applications of these principles. Definitions of quality stated were focused on customer satisfaction. Reports presented by the speakers are also included.


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    Title :

    Coordinating Council. Ninth Meeting: Total Quality Management


    Publication date :

    1992


    Size :

    129 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English