This report contains the results from the final phase of a three-phase research effort. Phase 1 of this research effort surveyed the procedures used by five aircraft manufacturers to develop maintenance manuals. The issues included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track errors, and the lack of standards for measuring document quality. In Phase 2, a written survey was used to solicit information about user perception of errors in current manuals, manual usage rates, and general manual quality. On-site interviews of technicians were also conducted to gather feedback about the types of problems encountered with manuals, the associated impact, and suggestions for improving manuals.


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    Title :

    Survey of Aviation Maintenance Technical Manuals Phase 3 Report: Final Report and Recommendations


    Contributors:
    A. Chaparro (author) / L. S. Groff (author)

    Publication date :

    2002


    Size :

    24 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




    User Perceptions of Aviation Maintenance Technical Manuals

    Chaparro / Groff | British Library Conference Proceedings | 2003



    Automated Support for Maintenance Technical Manuals

    E. Sanchez / S. Winning / E. Boyle | NTIS | 1997



    Coordinated maintenance manuals

    Cook, K. | Engineering Index Backfile | 1946