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    Title :

    ARTICLES - Customer relations and complaints management in the SBB Passenger division


    Contributors:
    Gutmann, S. (author)

    Published in:

    Publication date :

    2000



    Type of media :

    Article (Journal)


    Type of material :

    Print


    Language :

    Unknown


    Classification :

    Local classification TIB:    145/7030
    BKL:    55.85 Schienenverkehr / 55.30 Schienenfahrzeugtechnik, Eisenbahntechnik



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