Purpose: The purpose of the study was to develop a list of the tasks that must be mastered by automotive service industry technicians for efficient and effective repair of automobiles in the year 2000. Using a modified Delphi technique this study investigated the following research questions: Findings: Two criteria were used to analyze the data, priority and consensus. Four categories where used to organize the findings: high-priority /high-consensus, high-priority/low-consensus, low-priority/high-consensus, and low-priority/low-consensus.The majority of the tasks received high-priority ratings: 264 tasks received high-priority/high-consensus ratings; 212 tasks received high-priority/low-consensus ratings; 30 tasks received low-priority/high-consensus ratings; and 103 tasks received low-priority/low-consensus ratings.Of the 93 new tasks identified, 61 received high-priority/high-consensus ratings, 22 received high-priority/low-consensus ratings, 2 received low-priority/high consensus ratings and 8 received low-priority/low-consensus rating. Although the panel did not recommend removing any tasks, 14 tasks received extremely low ratings.


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    Title :

    Tasks Required of Automotive Service Industry Technicians in the Year 2000


    Additional title:

    Sae Technical Papers


    Contributors:

    Conference:

    SAE International Congress and Exposition ; 1993



    Publication date :

    1993-03-01




    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English




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