Using the popular categories of quality costs: prevention, appraisal, internal failure and external failure, the quality cost elements of a Supplier Quality Assurance program are defined.Several methods of using these costs to measure both the effectiveness of a Supplier Quality Assurance program and the performance of suppliers are discussed.These measurements include the relationship between investment and results, purchasing’s cost recovery performance, loss of productivity due to purchased defects, percent defective purchased dollars and True Price Index.


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    Title :

    Quality Costs and Supplier Quality


    Additional title:

    Sae Technical Papers


    Contributors:

    Conference:

    SAE International Congress and Exposition ; 1982



    Publication date :

    1982-02-01




    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English







    `Management of supplier software quality'

    Burbridge, R. | British Library Conference Proceedings | 1998