Public transit disruption is becoming more common across different transit services, and can have a destructive influence on the resiliency of the transportation system. Even though transit agencies have various strategies to mitigate the probability of failure in the transit system by conducting preventative actions, some disruptions cannot be avoided because of their either unpredictable or uncontrollable nature. Utilizing recently collected data of transit users in the Chicago Metropolitan Area, the current study aims to analyze how transit users respond to an unplanned service disruption and disclose the factors that affect their behavior. In this study, a random parameter multinomial logit model is employed to consider heterogeneity across observations as well as panel effects. The results of the analysis reveal that a wide range of factors including socio-demographic attributes, personal attitudes, trip-related information, and built environment are significant in passengers’ behavior in case of unplanned transit disruptions. Moreover, the effect of service recovery time on passengers is not the same among all types of disrupted services; rail users are more sensitive to the recovery time as compared with bus users. The findings of this study provide insights for transportation authorities to improve the transit service quality in relation to user satisfaction and transportation resilience. These insights help transit agencies to implement effective recovery strategies.


    Access

    Download

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    Analysis of Transit Users’ Response Behavior in Case of Unplanned Service Disruptions


    Additional title:

    Transportation Research Record: Journal of the Transportation Research Board




    Publication date :

    2020-03-03




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English



    Impact of unplanned service disruptions on urban public transit systems

    Mo, Baichuan / von Franque, Max Y / Koutsopoulosc, Haris N. et al. | ArXiv | 2022

    Free access


    Social Media Use during Unplanned Transit Network Disruptions: A Review of Literature

    Pender, Brendan / Currie, Graham / Delbosc, Alexa et al. | Taylor & Francis Verlag | 2014


    Travel Behavior Reactions to Transit Service Disruptions

    Zhu, Shanjiang / Masud, Hamza / Xiong, Chenfeng et al. | Transportation Research Record | 2017


    Managing Unplanned Rail Disruptions: Policy Implications and Guidelines Towards an Effective Bus Bridging Strategy

    Itani, Alaa / Aboudina, Aya / Diab, Ehab et al. | Transportation Research Record | 2019