An evaluation study of the Smart Traveler Automated Ridematching Service is reported. This advanced traveler information system (ATIS) demonstration used a fully automated Touch-Tone telephone system to offer real-time ride matching service for just 1 day or for conventional carpool arrangements. An innovative feature was an automated messaging system in which a computer was used to dial up and leave recorded messages with potential matches. The system failed to perform as intended, and problems were experienced with the generation of computer-based reports for monitoring purposes. The demonstration revealed a low level of use and a mismatch with the needs of the market. Lessons are drawn for future ATIS initiatives.
Smart Traveler Automated Ridematching Service Lessons Learned for Future ATIS Initiatives
Transportation Research Record: Journal of the Transportation Research Board
Transportation Research Record: Journal of the Transportation Research Board ; 1537 , 1 ; 23-29
1996-01-01
Article (Journal)
Electronic Resource
English
Smart Traveler Automated Ridematching Service Lessons Learned for Future ATIS Initiatives
British Library Conference Proceedings | 1996
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