For construction projects, service quality involves and relates to the project owners’ perception of the service process in terms of activities, interactions, and the attainment of acceptable levels of operation from the construction activities. The competency of contractors includes the personality hidden within them and that can drive them to perform well or meet the criteria set in the construction projects for which they are responsible. The purpose of this study was to formulate a competency model for Thai small and medium enterprise (SME) contractors undertaking construction projects in northeast Thailand in order to influence the satisfaction of project owners by using a structural equation model (SEM). A total of 198 questionnaires that were completed by project owners were analyzed and evaluated to confirm the model. The results found that the competency of contractors comprised three main factors, namely: (1) knowledge, (2) skills, and (3) attributes. Suggestions for strategies to improve the competency of Thai SME contractors are presented and discussed in the conclusions of this research article.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    A Competency Model of Thai Small-Medium Enterprise Contractors for Owner Satisfaction in Construction Projects


    Weitere Titelangaben:

    Lecture Notes in Civil Engineering


    Beteiligte:
    Lie, Han Ay (Herausgeber:in) / Sutrisna, Monty (Herausgeber:in) / Prasetijo, Joewono (Herausgeber:in) / Hadikusumo, Bonaventura H.W. (Herausgeber:in) / Putranto, Leksmono Suryo (Herausgeber:in) / Ngowtanasuwan, Grit (Autor:in)


    Erscheinungsdatum :

    2022-02-01


    Format / Umfang :

    9 pages





    Medientyp :

    Aufsatz/Kapitel (Buch)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch





    Analysis of Port Enterprise Management Construction Considering Cargo Owner Satisfaction

    Wang, Jie / Wang, Wenxi / Sui, Dongxue | Springer Verlag | 2023

    Freier Zugriff

    Key attitude indicators (KAI) for measuring attitude of contractors in construction projects

    Acharya, Nirmal Kumar / Lee, Young Dai / Choi, Sik | Springer Verlag | 2006


    Performance and practice use comparisons: Public vs. Private owner projects

    Hwang, Bon-Gang / Liao, Pin-Chao / Leonard, Michael P. | Springer Verlag | 2011


    An Assessment Model of Owner Safety Management and Its Application to Real Estate Projects

    Tong, Ruipeng / Wu, Chunlin / Li, Yang et al. | Online Contents | 2018