The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide 'Empower Kentucky' campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customers satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: (1) Ascertain Kentucky highway users' opinions on highway program priorities an satisfaction; (2) Compare and contrast these opinions with the data obtained in the NQI Survey; (3) Issue a report that can be used to help guide highway investments and strategic planning.
Annual Assessment of Customer Needs and Satisfaction
1997
90 pages
Report
No indication
English
Transportation , Transportation & Traffic Planning , Road Transportation , Highway Engineering , Kentucky , Highways , Program evaluation , User needs , Satisfaction , Highway construction , Highway maintenance , State planning , Highway planning , Public opinion , Highway improvements , Quality control , Highway safety , Surveys , Highway characteristics , Attitudes , Driver characteristics , Driver attitudes
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