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    Title :

    Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects



    Published in:

    Publication date :

    2012



    Type of media :

    Article (Journal)


    Type of material :

    Print


    Language :

    English



    Classification :

    BKL:    85.00 / 55.82 Güterverkehr




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