Influence of service quality on economic indicators of airport services was analyzed. Key points and principles of building of system of indicators for airport quality evaluation were formulated. Concept model of system of airport services quality indicators is created. Decomposition of airport services quality integral indicator was made. Math models for calculation of integral, complex and single service quality indicators are offered.


    Zugriff

    Download


    Exportieren, teilen und zitieren



    Titel :

    PRINCIPLES OF BUILDING INDICATORS FOR AIRPORT QUALITY EVALUATION


    Beteiligte:
    E. V. Pronina (Autor:in)


    Erscheinungsdatum :

    2016



    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Unbekannt





    Building an airport

    Dawbarn, G. | Engineering Index Backfile | 1935


    Traditional Airport Performance Indicators: A Critical Perspective

    Humphreys, Ian / Francis, Graham | Transportation Research Record | 2000