The invention relates to the technical field of vehicle charging, and provides a vehicle charging management method and device, a charging pile and a charging management system, and the method comprises the steps: carrying out the abnormal recognition of a charging event of a vehicle through a fault recognition device; the abnormal charging event is reported to a charging management cloud server, and a cloud dialogue application is sent to the charging management cloud server; and starting the dialogue device to realize the cloud dialogue between the user and the cloud customer service. According to the invention, the fault identification device is used for identifying the abnormality of the charging event, and after the abnormality is identified, the cloud conversation between the user and the cloud customer service is automatically established, so that the problem of inconvenient communication in the using process of the traditional charging pile is solved, and the charging pile can actively detect the fault and actively start the cloud conversation, thereby improving the safety of the charging pile. The problem of improper use of the charging pile can be well solved, and potential safety hazards are reduced.

    本发明涉及车辆充电技术领域,提供一种车辆充电管理方法、装置、充电桩及充电管理系统,所述方法包括:通过故障识别装置对车辆的充电事件进行异常识别;将异常的充电事件上报给充电管理云服务器,并向充电管理云服务器发出云对话申请;开启对话装置,以实现用户与云客服的云对话。本发明通过故障识别装置对充电事情进行异常识别,并在识别到异常之后,自动建立用户与云客服的云对话,从而解决传统充电桩使用过程沟通不便利性的问题,并且由于充电桩会主动进行故障检测以及主动开启云对话,可以很好解决不当使用充电桩的问题,降低安全隐患。


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    Titel :

    Vehicle charging management method and device, charging pile and charging management system


    Weitere Titelangaben:

    车辆充电管理方法、装置、充电桩及充电管理系统


    Beteiligte:
    HAN HONGHUI (Autor:in) / TANG JIAN (Autor:in)

    Erscheinungsdatum :

    15.04.2025


    Medientyp :

    Patent


    Format :

    Elektronische Ressource


    Sprache :

    Chinesisch


    Klassifikation :

    IPC:    G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES / B60L PROPULSION OF ELECTRICALLY-PROPELLED VEHICLES , Antrieb von elektrisch angetriebenen Fahrzeugen



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