According to the trade press, performance evaluation in North America is well underway. This paper reports the findings of a research study to examine the assessment of carrier performance by users and suppliers of North American transport services. As a descriptive study, it examines the approaches of cargo suppliers (manufacturers) to the evaluation of their transport suppliers' performance-incidence of monitoring, methods, responsibility for and use of findings - to understand the business practices taking place. These findings are then contrasted with similar elements from the points of view of carriers and logistics service firms. The paper does not explore the issue of performance assessment from a macro-economic focus but rather from one of firm-specific programme implementation. It concludes that the perception advanced by the trade press is not the reality reported by companies in the marketplace.


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    Titel :

    Performance evaluation of carriers by North American companies


    Beteiligte:

    Erschienen in:

    Transport Reviews ; 20 , 2 ; 205-218


    Erscheinungsdatum :

    01.01.2000




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Unbekannt




    Performance evaluation by North American carriers

    Brooks, M.R. | Online Contents | 1999


    Performance evaluation by North American carriers

    Brooks, Mary R. | Taylor & Francis Verlag | 1999


    Performance Evaluation of Carriers by North American Logistics Service Firms

    Brooks, M. R. / Transportation Research Forum | British Library Conference Proceedings | 1998