The conflict scoping process (CSP) is a formalized, proactive project management tool for identifying, predicting, assessing, managing, and resolving conflict that has been introduced to project managers at the Minnesota Department of Transportation (DOT) over the course of the past year. In a transportation project, conflict escalation can cost an agency and project valuable time and money and thus potentially lead to cancellation. The CSP tool is designed to increase accountability, transparency, and trust with stakeholders while reducing project cost and time delays. The CSP approach has been applied to 25 first-phase implementation projects at the Minnesota DOT, which ranged from early planning, predesign, and environmental impact to final design and construction stages. The CSP tool brings visibility to the importance of managing interpersonal relationships, the potential and real effects of conflict, and the value of earlier conflict resolution. Project managers are trained in CSP techniques, work through many of the nine steps, and then use their training and skills and resources in the agency to work toward conflict resolution. Key preliminary findings indicate that project managers are establishing more robust internal and external stakeholder lists, have raised their awareness of elected officials and the value of establishing good relationships, have realized instances when relationships must be improved, and have discovered opportunities for using key alliances to reduce future workload. Five implementation projects are discussed in this paper for process illustration. A second CSP implementation phase is being conducted, and application to all projects at the Minnesota DOT is planned to occur in a scalable manner by 2015.
Application of Conflict Scoping Process to Transportation Projects
Transportation Research Record: Journal of the Transportation Research Board
Transportation Research Record: Journal of the Transportation Research Board ; 2436 , 1 ; 107-116
01.01.2014
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
Financing Transportation Projects
Springer Verlag | 2013
|Conflict in urban transportation
Elsevier | 1981
Transportation Techniques - Transportation Projects Achieve Environmental Successes
Online Contents | 2000
Transportation Techniques - Transportation Projects Achieve Environmental Successes
Online Contents | 2001
Transportation Techniques - Transportation Projects Achieve Environmental Successes
Online Contents | 2000