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    Titel :

    Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction


    Beteiligte:

    Kongress:

    Annual meeting; 83rd, National Research Council; Transportation Research Board; Transit: planning and development, management and performance, marketing and fare policy, and capacity and quality of service ; 2004 ; Washington, DC



    Erscheinungsdatum :

    01.01.2004


    Format / Umfang :

    11 pages




    Medientyp :

    Aufsatz (Konferenz)


    Format :

    Print


    Sprache :

    Englisch




    Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction

    Spitz, Gregory / Pepper, Janice / Chakravarti, Varoti et al. | Transportation Research Record | 2004



    International Roughness Index as a Measure of Customer Satisfaction

    Hajek, J. J. / Kazmierowski, T. J. / Musgrove, G. et al. | British Library Conference Proceedings | 1995


    Customer satisfaction

    Emerald Group Publishing | 1998


    Is Customer Satisfaction Really Reflected in Traditional Customer Satisfaction Measures?

    McNeil, R. / Carpenter, M. / ESOMAR | British Library Conference Proceedings | 1994