Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction
Annual meeting; 83rd, National Research Council; Transportation Research Board; Transit: planning and development, management and performance, marketing and fare policy, and capacity and quality of service ; 2004 ; Washington, DC
01.01.2004
11 pages
Aufsatz (Konferenz)
Englisch
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Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction
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